Privacy Policy

1. Data We Collect

• Full name
• Passport or ID details (for check-in and legal compliance)
• Contact details (email, phone)
• Booking and payment information
• Data provided by booking platforms and payment processors (e.g. reservation details, transaction status)

2. Website & Technical Data

• When you visit our website, we may collect technical data such as IP address, browser type, device information, and pages visited
• This data is used for website functionality, security, and analytics

3. Purpose of Processing

• Manage your reservation and stay
• Comply with legal obligations (including guest registration requirements)
• Ensure safety and security of guests and property
• Handle payments and administrative processes

4. Legal Basis

• Contractual necessity (your booking)
• Legal obligations (e.g. guest registration laws)
• Legitimate interest (security and operational management)

5. Data Retention

• We retain personal data only as long as required for legal, administrative, or security purposes
• After the required period, data is securely deleted or anonymised

6. Data from Website Interactions

• If you submit forms or interact with our website, we may store your submitted data for administrative and security purposes

7. CCTV Monitoring

• CCTV is used in common areas of the property for security purposes
• No cameras are installed in dormitories or bathrooms
• Footage is used only for safety, incident investigation, and legal compliance
• Access to recordings is restricted to authorised staff only

8. Data Sharing

We do not sell personal data.

• Legal authorities
• Booking/payment service providers (e.g. Cloudbeds)
• Regulatory obligations
• Website analytics and security providers (e.g. Google Analytics, hosting providers)

9. Third-Party Content

• Our website may include embedded content (e.g. videos, maps, social media)
• Embedded content behaves as if you visited the third-party website directly
• These services may collect data and use cookies independently of us

10. Cookies & Tracking Technologies

• Our website uses cookies to ensure proper functionality and improve user experience
• Cookies may be used for analytics and website performance tracking
• You can disable cookies in your browser settings, but some features may not function properly

11. International Data Transfers

• Your data may be processed or stored outside your country by trusted service providers (e.g. booking systems and payment processors)

12. Your Rights

• Request access to your data
• Request correction of inaccurate data
• Request deletion where legally applicable
• Object to certain types of processing (including GDPR rights where applicable)

13. Data Security

• We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse

14. Contact

For any privacy-related questions, contact us via the details provided on our website or booking platform.